State Farm® Insurance Agent Hayes McDowell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Henry Massenburg
January 30, 2026
5
out of
5
rating by Henry Massenburg
"Great customer service and knowledgeable on what was needed to solve mine issue."
We responded:
"Thanks Henry!"
Mr & Mrs Bradshaw
January 28, 2026
5
out of
5
rating by Mr & Mrs Bradshaw
"Connor was very helpful, quick, and diligent. Would recommend to anyone who needs an insurance plan with kindness."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Trish C
January 12, 2026
5
out of
5
rating by Trish C
"They're always very responsive when I have questions and even proactively reached out to make sure I wanted to renew my policy at the current address before it auto-renewed."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Nancy Downes
December 14, 2025
3
out of
5
rating by Nancy Downes
"Never received policy only empty file unable to open. Wasn't sent to property of coverage"
We responded:
"I'm not sure why you couldn't open the email attachment. We're happy to try sending it again. A copy was also mailed to you. "
Robin Penny
December 11, 2025
1
out of
5
rating by Robin Penny
"I spoke with Jake to get a quote to switch my insurance in October 2025. I liked the quote and approved the quote and asked what date I needed to give my insurance company as my end date with them. The date he gave me is the one I gave my previous company. Imagine my surprise when I get a letter from the DMV that I have a lapse in insurance and my tags will be revoked as of 12/11/25. I immediately called the next day to find out what was going on. I was given the run around from the beginning. Needless to say my tags are now revoked because of Hayes McDowell State Farm. I will be switching companies as soon as they get my tag situation straightened out. I wish I had never heard of them or Jake from State Farm. Jake has not reached out to me once to apologize for HIS mistake. TERRIBLE COMANY!!!!!!!!!! 😡😡😡😡😡😡😡"
We responded:
"Nancy, we sincerely apologize for the clerical error on your application. Please know that we submitted the necessary corrections within 30 minutes of your call and followed up multiple times, including notifying you the very next day that the issue was resolved, and the DMV had been informed. At no point were your tags suspended. Though you have the ability to leave inaccurate Google reviews, yelling and using offensive language toward our team is unacceptable and will not be tolerated. All it would have taken was a courteous phone call to bring the matter to our attention so we could promptly address it. We are all human, and mistakes happen—but respect is non-negotiable. We wish you the best of luck with your next insurance provider."
Ashley High
December 2, 2025
5
out of
5
rating by Ashley High
"Conner & State Farm has been the best they got me a great rate I’d choose them 1,000 more times!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Ashley Highsmith
December 2, 2025
5
out of
5
rating by Ashley Highsmith
"Conner along with State Farm got the job done I’m very pleased with the outcome would choose Sate Farm a 1,000 times!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Daniel De Leon
November 21, 2025
5
out of
5
rating by Daniel De Leon
"Have rental insurance and car insurance with Hayes State Farm, customer service is top tier, and prices are fair."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Sarah Bruton
November 20, 2025
5
out of
5
rating by Sarah Bruton
"I worked with Jake Goodson to get updated quotes on home and auto. I switched from a major company because Jake was able to reduce my homeowners by almost a $1000 a year. He answered all my questions and walked me through the policies offering suggestions about the coverage amounts. Solid customer service from start to finish!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Alure Stephens
November 18, 2025
5
out of
5
rating by Alure Stephens
"Conner, helped me fast and efficiently with my renters insurance. He was very welcoming and explained everything to a T!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Erinn Tuck
November 6, 2025
5
out of
5
rating by Erinn Tuck
"I work with Connor Matthews directly. He is always professional, expedient and always provides the information that I need. He is very patient with all of my questions. I couldn't ask for a better agent!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Tresa Clanton
November 3, 2025
5
out of
5
rating by Tresa Clanton
"Like a good neighbor state farm Is there. I actually get to talk to jake from state farm. They are very professional they take care of all my needs at a decent price. I have been with State Farm for many years. And I really haven't found a reason why to change."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Whitney Taylor
October 15, 2025
5
out of
5
rating by Whitney Taylor
"Connor was great! Made the switch to Statefarm for auto insurance and he made it a breeze. Very communicative and was knowledgeable and easy to talk to."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Theresa Toth
September 19, 2025
5
out of
5
rating by Theresa Toth
"T&wy worked with me as friends and answered my question with no problems ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
margaret henry
September 10, 2025
5
out of
5
rating by margaret henry
"Jake was very helpful in answering questions I had."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Tammy Walters
September 3, 2025
5
out of
5
rating by Tammy Walters
"Avner is fantastic! Looking out for your best interest with excellent pricing. Explains everything you are paying for in detail. Call Avner for all your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Haley Poythress
August 29, 2025
5
out of
5
rating by Haley Poythress
"Always an incredible experience! I cannot say enough about this team. Avner consistently goes the extra mile to take care of any and all of my insurance needs in a timely manner. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
George Jackson
August 22, 2025
5
out of
5
rating by George Jackson
"Outstanding service and help from Hayes McDowell State Farm Insurance Agent and the people in his office. My issue of adding a new car to my policy was very easy and quick, thank you for al your help really enjoy doing business with you."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Brian Livingston
July 18, 2025
5
out of
5
rating by Brian Livingston
"Perfect timing! Jake from State Farm, literally, reached out to me expeditiously and was able to assist me obtain the policy that I needed at the price I needed! Thank you Jacob Goodson!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Abdulai Kaikai
July 16, 2025
5
out of
5
rating by Abdulai Kaikai
"Mr. Hayes was very professional and polite. I was given the best quote possible and his service was outstanding"
We responded:
"Thank you for the review!"
Alphonso Epps
July 16, 2025
5
out of
5
rating by Alphonso Epps
"Jake made it easy for me to choose State Farm...he explained everything to me which led to making the decision to to select the coverage I have. Very professional and knowledgeable. Thanks Jake."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
leigh daniels
July 2, 2025
5
out of
5
rating by leigh daniels
"Jake is always helpful when I call the office. Answering all my questions that I may have."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Suichee
June 14, 2025
5
out of
5
rating by Suichee
"Jake and everyone involved are always 5/5. Thank you kindly for continuing to be excellent people."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Brittney Kelly
May 21, 2025
5
out of
5
rating by Brittney Kelly
"Amazing service. Got everything done that I needed in a timely and effective manner. Everyone was super nice and got the job done. I’m glad to be working with Hayes McDowell State Farm for my insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Margaret McAllister
May 15, 2025
5
out of
5
rating by Margaret McAllister
"Easy walk in pay your bill,and other options quick ,and friendly agents"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "